Changes to the allpay website and app – what you need to do if you pay your rent by allpay
As part of improving their service, allpay is upgrading to a new platform called allpayments. The update will include:
- a new allpayments mobile app and;
- a new allpayments online payment website
What you need to do if you use allpay to pay your rent
If you pay on the app:
- sign up to the new allpayments app before Monday 11 May – you can download it from the Apple App Store or Google Play Store
- move your allpay account to the new allpayments app before Monday 11 May
- You will need your current username and password to log in to the new app.
If you pay online:
- if you use the allpay website to pay your rent, you’ll be redirected to the new allpayments website from 11 May
You can carry on paying your rent on the current allpay app and website until Sunday 10 May
Why is it changing
allpayments will make paying and managing bills easier:
- it has a clearer layout
- a quick ‘pay again’ repeat option
- you can access receipts and payment history
- instant confirmation of successful payments
- extra security features, with face and fingerprint recognition on the app
- you can pay by Apple Pay and Google Pay in the app
Why use allpay?
- flexible – pay any time online, by phone, by app, at the Post Office or anywhere with the PayPoint sign
- easy – pay using a credit or debit card online or by phone
- convenient – you can keep track of payments and update your personal details
- secure – allpay is certified by Mastercard and Visa
