Customer Engagement Administrator

Following the creation of Brighter Places, we continue to thrive and grow. We understand that every role plays a key part in delivering our short- and long-term goals and we focus on recruiting and retaining talent. We believe in our values and are committed to continuously improving for the people and communities we serve.

At Brighter Places our Customer Engagement team are our positive ambassadors with our residents, stakeholder groups and the Community. The team are looking for a Customer Engagement Administrator to provide a customer-focused and quality administrative service in support of effective resident and community engagement. 

What you will receive

  • A starting salary of £23,060 pro rata (Actual: £14,023) with the opportunity to obtain additional performance related pay increments
  • 22.5 hours per week in a hybrid / agile working environment
  • 30 days annual leave + Bank holidays + 1 day volunteering leave + ability to buy up to 5 days additional annual leave
  • £700 flexi-benefit per year that can be used towards breaks away, treatments, counselling, fitness activities insurances, family activities and many more options
  • 6.16% pension contribution + life assurance
  • Company sick pay of up to 14 weeks full pay + 14 weeks half pay
  • Access to an interest free loan of up to £1000
  • Access to development opportunities to enhance your career through Brighter Places University
  • Paid professional membership
  • As well as a whole host of other benefits including; free immunisation, eye tests, discounted bus fares, independent financial advice, EAP, fresh fruit in the offices and more!

What will you be doing?  

  • Provide administration to the Resident Engagement body, including assistance in planning and arranging meetings, circulation of papers, taking minutes, recording actions.  
  • Assist in the planning, organising and delivery of agreed engagement and involvement activities and initiatives. 
  • Support resident and community engagement activities by arranging meetings by scheduling appropriate meeting times, booking rooms, and planning refreshments. 
  • Support the administration of the feedback management process, in terms of effective logging of complaints, tracking of responses and escalations, recording outcomes and collating information to enable learning from complaints. 

For more information about the role, please read the full role profile.

Bring It! 

You will have a genuine interest in developing links with our local communities to support the importance of building relationships with our tenants to ensure their voice is listened to. You must be passionate about providing high standards of customer service, well organised and be able to adapt to change.  

The role will require you to work occasional evenings and weekends due to our Association’s scheduled events.  You must have a keen eye for detail. 

If you have excellent communication skills, passionate and self-motivated to make a difference, then we would love to hear from you! 

So, how do you apply?  

For an informal chat about this position, please contact us on

The closing date for this vacancy is 9am on Monday 04 July 2022. Interviews will be held Wednesday 13 July 2022.  

To apply, we ask candidates to please complete our application form below or send us your CV and covering letter to However, we recognise that this doesn’t suit everyone so please contact us at the email above if you need adjustments to allow you to apply.

Application form

Equal opportunities monitoring form

Job applicant privacy notice

We are committed to equality, diversity and inclusion and positively welcome applications from all sections of the community. If you need any reasonable adjustments or have any specific needs we can support with in relation to your application please do let us know.