21/09/2026Supporting Customers and Strengthening Engagement The Engagement Panel met in November 2025 to discuss the support available for customers, improvements to repairs communication,…Blog / Engagement Panel
21/09/2026Investing in Homes and Planning for the Future The Engagement Panel met in October 2025 to discuss how Brighter Places is investing in homes and planning…Blog / Engagement Panel
21/09/2026Bringing More Customer Voices to the Table The Engagement Panel met in August 2025 to discuss ways to involve more customers in shaping services and…Blog / Engagement Panel
21/09/2026Listening, Learning and Improving Services Together The Engagement Panel met in July 2025 to hear service updates, review key housing policies and continue planning…Blog / Engagement Panel
21/09/2026Investing in Homes and Listening to Customers The Engagement Panel met in June 2025 to discuss investment in customers’ homes, review customer feedback and plan…Blog / Engagement Panel
21/09/2026Working Together to Improve Repairs and Communication The Engagement Panel met in May 2025 with Brighter Places colleagues and contractor partners from Sureserve and Ian…Blog / Engagement Panel
17/09/2026Shaping the future of customer voice The Engagement Panel met in April 2026 to continue shaping how customers influence services at Brighter Places. Building…Blog / Engagement Panel
07/10/2025Customers lead kitchen table event discussions The first customer led kitchen table on 17 September that brought customers together to talk about issues that…Blog / Engagement Panel
01/08/2025Update from Sureserve, our head of housing and our first ‘kitchen table’ virtual event for tenants Update from our gas servicing and heating repairs contractor, Sureserve As it’s been three months since Sureserve took…Blog / Engagement Panel
30/04/2025Update on the customer service training and Town Hall event Update from the Engagement Panel meeting on 16 April 2025. The next meeting is on 20 May 2025.…Blog / Engagement Panel
25/03/2025The role of housing officers, NHF conference and Town hall event Update from the Engagement Panel meeting on 18 March 2025. The next meeting is on 16 April 2025.…Blog / Engagement Panel