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Report a repair – everything you need to know

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Brighter News

Announcement Blog Community Corporate Covid-19 Engagement Engagement Panel Events Housing New homes News Repairs Support
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29/07/2026

How we’re doing: Tenant Satisfaction Measures (TSMs) 2025/26

We’ve published our Tenant Satisfaction Measures (TSM) results for 2025/26, giving customers a clear picture of how we’re…

Housing / News

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24/07/2026

Affordable days out and activities for families this summer

The summer holidays are here, so we’ve put together a guide to free and low-cost activities to keep…

Community / Housing / News

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02/07/2026

Anti-social behaviour – how we can help

It’s Anti-Social Behaviour Awareness Week and we want to let customers know how we can help. We know…

Community / Housing / News / Support

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23/04/2026

You’re invited! Join us at our summer customer community events

This summer we’d love you to join us at our free, family-friendly customer community events across our neighbourhoods.…

Engagement / Housing / News

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17/03/2026

Paying your rent from April 2026 – steps you need to take if your benefits go towards your rent

If you receive any benefits that go towards your rent there are some important steps you need to take…

Housing

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25/11/2025

16 days of activism against gender-based violence

We believe everyone should live safely and without fear of violence or abuse. From 25 November to 10…

Housing / News / Support

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22/10/2025

Awaab’s Law – new rules protect you and your home

What is Awaab’s Law? On 27 October 2025, a new set of government rules known as Awaab’s Law,…

Housing / News / Repairs

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24/07/2025

Low-cost summer fun for families

The long summer holidays are here.  We know this time of year can be a real challenge, especially when…

Community / Housing / News

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22/07/2025

Summer BBQs – keeping you, your family and home safe

Barbecuing with family and friends is a great way to enjoy the summer and some outdoor cooking. But…

Housing / News

27/06/2025

Brighter Places backs national effort to address anti-social behaviour

Brighter Places is proud to stand with organisations across the UK in support of ASB Awareness Week 2025. This…

Community / Housing / News / Support

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30/05/2025

Make way for nesting birds – why your hedges might not be trimmed 

From March to September many birds will begin nesting in the UK. It’s important not to disturb them…

Housing / News

Notice Board

  • 30/09/2026

    Brighter Places regulatory judgement

    The Regulator of Social Housing has published it’s Brighter Places Regulatory Inspection report today (30 September 2026) Following…

  • 29/07/2026

    Customer notice: Office visits by appointment only

    We would like to let our customers know that our office at Eden House is temporarily closed to…

  • 24/06/2026

    Office closure extended from Thursday 25/6/26 to Friday 26/6/26

    Due to the exceptionally high temperatures and the Met Office red alert for extreme heat (today, Thursday 25/6)…

  • 04/05/2026

    Changes to the allpay website and app – what you need to do if you pay your rent by allpay

      As part of improving their service, allpay is upgrading to a new platform called allpayments.  The update…

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Contact us

By Phone

  • 0117 942 4600

By email

  • info@brighterplaces.co.uk

Phone line opening times

  • Monday 8.30am – 5.00pm
  • Tuesday 8.30am – 5.00pm
  • Wednesday 10.30am – 5.00pm
  • Thursday 8.30am – 5.00pm
  • Friday 8.30am – 4.30pm

By post

  • Eden House,
    10 Eastgate Office Park,
    Bristol
    ,
    BS5 6XX
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Legal

Brighter Places is an exempt charitable housing association.  We are a Registered Society under the Co-Operative and Community Benefit Societies Act 2014.  No. 25495R. We are registered with the Regulator of Social Housing No. L3758.  VAT Registration No. 682622132.

 

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