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      • Moving out
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      • Gas safety checks
      • Electricity safety checks
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      • E-bikes and e-scooters fire safety
      • Safety in communal areas
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Report a repair – everything you need to know

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Brighter News

Announcement Blog Community Corporate Covid-19 Engagement Engagement Panel Events Housing New homes News Repairs Support

30/09/2026

Brighter Places regulatory judgement

The Regulator of Social Housing has published it’s Brighter Places Regulatory Inspection report today (30 September 2026) Following…

Announcement / Corporate / News

Flowers-Hill-illustration

07/08/2026

Brighter Places offers first social rented family homes at Flowers Hill Grange, Brislington

Brighter Places is delighted to be offering four new family homes at the Flowers Hills Grange development in Brislington.  Delivered in…

New homes / News

Great-people-at-work-3-840x840

29/07/2026

How we’re doing: Tenant Satisfaction Measures (TSMs) 2025/26

We’ve published our Tenant Satisfaction Measures (TSM) results for 2025/26, giving customers a clear picture of how we’re…

Housing / News

artem-kniaz-DqgMHzeio7g-unsplash-840x840

24/07/2026

Affordable days out and activities for families this summer

The summer holidays are here, so we’ve put together a guide to free and low-cost activities to keep…

Community / Housing / News

Logo-840x840

02/07/2026

Anti-social behaviour – how we can help

It’s Anti-Social Behaviour Awareness Week and we want to let customers know how we can help. We know…

Community / Housing / News / Support

immo-wegmann-V2AMRkAUCnA-unsplash-1-840x840

24/06/2026

Office closure extended from Thursday 25/6/26 to Friday 26/6/26

Due to the exceptionally high temperatures and the Met Office red alert for extreme heat (today, Thursday 25/6)…

Announcement / News

04/05/2026

Changes to the allpay website and app – what you need to do if you pay your rent by allpay

  As part of improving their service, allpay is upgrading to a new platform called allpayments.  The update…

Announcement / News

30/04/2026

Shaping the future of customer voice

The Engagement Panel met in April  2026 to continue shaping how customers influence services at Brighter Places. Building…

Blog / Engagement Panel / News

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23/04/2026

You’re invited! Join us at our summer customer community events

This summer we’d love you to join us at our free, family-friendly customer community events across our neighbourhoods.…

Engagement / Housing / News

30/03/2026

A fresh start for our Engagement Panel

The Engagement Panel met in March for an open and honest discussion about the future of customer engagement…

Blog / Engagement Panel / News

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23/02/2026

Rent and services charges from April 2026

Like all housing associations we review rent and service charges each year in line with Government policy. We…

News

Notice Board

  • 30/09/2026

    Brighter Places regulatory judgement

    The Regulator of Social Housing has published it’s Brighter Places Regulatory Inspection report today (30 September 2026) Following…

  • 24/06/2026

    Office closure extended from Thursday 25/6/26 to Friday 26/6/26

    Due to the exceptionally high temperatures and the Met Office red alert for extreme heat (today, Thursday 25/6)…

  • 04/05/2026

    Changes to the allpay website and app – what you need to do if you pay your rent by allpay

      As part of improving their service, allpay is upgrading to a new platform called allpayments.  The update…

  • 19/06/2025

    The first 60 days of our new repairs service

    We appointed new repairs and gas servicing/heating contractors in late March 2025 to improve the service to customers. …

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Contact us

By Phone

  • 0117 942 4600

By email

  • info@brighterplaces.co.uk

Phone line opening times

  • Monday 8.30am – 5.00pm
  • Tuesday 8.30am – 5.00pm
  • Wednesday 10.30am – 5.00pm
  • Thursday 8.30am – 5.00pm
  • Friday 8.30am – 4.30pm

By post

  • Eden House,
    10 Eastgate Office Park,
    Bristol
    ,
    BS5 6XX
Report a Repair
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Gainsborough Square

Legal

Brighter Places is an exempt charitable housing association.  We are a Registered Society under the Co-Operative and Community Benefit Societies Act 2014.  No. 25495R. We are registered with the Regulator of Social Housing No. L3758.  VAT Registration No. 682622132.

 

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