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Report a repair – everything you need to know

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Brighter News

Announcement Blog Community Corporate Covid-19 Engagement Engagement Panel Events Housing New homes News Repairs Support
Ian-Williams-Operatives-840x840

23/10/2025

Ian Williams apprenticeships offer young people the chance to learn and earn

Apprenticeships are a great way for young people to gain career experience and earn while they learn. Our…

News / Repairs

Home-in-hands-840x667

22/10/2025

Awaab’s Law – new rules protect you and your home

What is Awaab’s Law? On 27 October 2025, a new set of government rules known as Awaab’s Law,…

Housing / News / Repairs

michal-balog-O0bbw2Mo8Yk-unsplash-840x840

17/04/2025

Easter bank holiday weekend closing and opening dates, plus support during this time

We are closed over the Easter bank holiday weekend from 5.00pm on Thursday 17 April, until 8.30am on…

Community / News / Repairs

11/03/2025

New Brighter Places repairs service launches on 24 March 2025

As part of our commitment to improve services to residents our new repairs contractor, Ian Williams, will start…

Repairs

20/01/2025

Brighter Places underpins commitment to customers with new repairs and gas servicing partners

As part of a commitment to co-design services with customers and planned changes to repairs delivery Brighter Places,…

News / Repairs

09/05/2024

Residents can help us design our new repairs service

As part of our commitment to improve services to residents, we are moving our repairs service, plus annual…

News / Repairs

Screws-konstantin-evdokimov-JALUvPLUde8-unsplash-700x350-1

16/04/2021

COVID-19 service update – repairs from 19 April 2021

As the Government continues its journey along the roadmap to ease England out of lockdown, this week marks…

Corporate / Covid-19 / Repairs

Notice Board

  • 30/09/2026

    Brighter Places regulatory judgement

    The Regulator of Social Housing has published it’s Brighter Places Regulatory Inspection report today (30 September 2026) Following…

  • 24/06/2026

    Office closure extended from Thursday 25/6/26 to Friday 26/6/26

    Due to the exceptionally high temperatures and the Met Office red alert for extreme heat (today, Thursday 25/6)…

  • 04/05/2026

    Changes to the allpay website and app – what you need to do if you pay your rent by allpay

      As part of improving their service, allpay is upgrading to a new platform called allpayments.  The update…

  • 19/06/2025

    The first 60 days of our new repairs service

    We appointed new repairs and gas servicing/heating contractors in late March 2025 to improve the service to customers. …

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Contact us

By Phone

  • 0117 942 4600

By email

  • info@brighterplaces.co.uk

Phone line opening times

  • Monday 8.30am – 5.00pm
  • Tuesday 8.30am – 5.00pm
  • Wednesday 10.30am – 5.00pm
  • Thursday 8.30am – 5.00pm
  • Friday 8.30am – 4.30pm

By post

  • Eden House,
    10 Eastgate Office Park,
    Bristol
    ,
    BS5 6XX
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Legal

Brighter Places is an exempt charitable housing association.  We are a Registered Society under the Co-Operative and Community Benefit Societies Act 2014.  No. 25495R. We are registered with the Regulator of Social Housing No. L3758.  VAT Registration No. 682622132.

 

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