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aAFD visit each block at least two times every month to clean communal areas, stairwells, internal windows, bin stores and external areas and lighting   NB. Some blocks will be cleaned more regularly if they are high traffic areas.

Communal area cleaning services done by aAFD:

• vacuum
• wipe surfaces including window sills and bannisters
• sweep and mop floors
• litter pick inside and outside in areas managed by Brighter Places

External window cleaning is carried out in some blocks by another contractor.

aAFD provide all grounds maintenance works for blocks with communal open spaces.  This includes:

• grass cutting – they will leave the grass clippings
• trim hedges and remove clippings
• shrub maintenance
• removing weeds as needed
• mulching as needed

How often:

• March to October – two visits each month (8 months x 2 visits per month = 16 visits)
• November to February – one visit each month (4 months x 1 visit per month = 4 visits)

Tree maintenance: aAFD will do a regular tree survey to identify any major works needed to keep trees safe as well as routine tree maintenance.  Major tree works will be arranged on a priority basis.

aAFD can also provide additional services on request  (NOTE: these may incur an additional cost to individual tenants or charged to the whole block via service charges):

• Remove bulk (fly tipping) waste (we may take action against any resident who dumps household items in communal areas)
• Additional internal and external cleaning (e.g due to unexpected circumstances such as a spill in a communal area)
• Specific grounds maintenance services (e.g, clearing an area for new facilities or uses)
• Carpet cleaning
• Graffiti removal

Requesting additional works

Your Housing Officer will action anything they see, such as fly tipping, when they visit blocks.  If you see something in your communal area call us on  0117 942 4600 and we can action whatever is needed.

• How we prioritise requests for additional works

All requests for additional works are considered on a case by case basis.   We operate a priority system to protect resident safety and security. For example:

• an oil spillage would be considered an emergency if it covered a key access area in a block
• non-hazardous fly tipping may be less serious and not actioned as quickly

Additional works timescales

• Emergency works – attend within two (2) hours, Monday to Friday 8am-6pm
• 24 hours – works completed within 24 hours, Monday to Friday 8am-6pm
• Routine works – completed within 20 working days (Monday to Friday 8am-6pm)

aAFD also report hazards and/or defects which may harm visitors and residents to keep where you live safe.