COVID-19 service update – repairs

Corporate / Covid-19


In line with recent Government guidance for the lifting of restrictions we are able to carry out many household repairs according to phase two of our service update.

However, we are pushing back phase three ‘reopening repairs’ and expect to offer a full service from 19 July onwards.

Below are the details for each phase including dates and the kind of repair you can contact us about during each phase.

For previous Solon residents there is currently no change to your repairs service.*

Phased restart of repairs – previous UC residents

To keep colleagues and residents safe, we have been carrying out our repairs service in phases in-line with each of the Government’s road map dates.

We’ve outlined each of the phases below and what kind of repair you can contact us about during that phase. Please do not contact us if your repair is not included in that phase, as we won’t be able to schedule the work.

Once your repair has been logged, we will schedule a date according to priority.

Phase One – 19 April – 18 May

  • All emergency works
  • Roofing
  • Guttering
  • Fencing
  • External masonry repairs (walls, paths and chimneys)
  • Plumbing repairs

Phase Two – 19 May – 16 July

  • All Phase One repairs
  • Window repairs
  • Glazing repairs
  • Door entry systems
  • Communal repair
  • Minor carpentry repairs (kitchen door and drawer fronts, door handles, skirting and architraves)

Phase Three – 19 July onwards

  • Full repairs service will be resumed

Annual Gas Safety test/servicing

It’s important that we carry out these checks to ensure that you and your home are safe. Therefore, it is vital that if we contact you about these essential checks, you allow our engineer in to complete this health and safety test.

The engineer will respect your home and wear the correct personal protective equipment (PPE). The engineer will also practice social distancing in your home. You may also wish to stay in another room while the test takes place.

Electrical safety checks

We’ve paused all electrical safety checks except for the most urgent. And we’re reviewing how we can begin these tests again in a safe way.

If your electrical check comes under the ‘urgent’ category, we’ll be in touch to arrange an appointment.

How to report a repair

If you need to report an emergency repair, please call 0117 942 4600. Press, option 1 and, then option 1 again.

If you need to contact us in the evening or at the weekend, please call our out of hours emergency number: 0800 054 2180. We will call you before attending your home to ‘make safe’ the repair.

Previous Solon residents*

Please note, if you were previously a Solon resident, there is no change to your repairs service currently. If you have an emergency repair, please click here for information on how to contact us.

Keep up to date

We’ll be keeping our websiteTwitter and Facebook page updated with any further changes to our services, so please check them regularly.

You can find more about the Government’s roadmap out of lockdown here.

How to contact us

Our office remains closed to residents and visitors, and our staff continue to work remotely. If you would like to contact us, please email Or you can call us on 0117 942 4600.