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Customer Experience Committee

We’ve put together some frequently asked questions (FAQs) below.  We hope these will help answer any questions you may have.

Find out more about applying for membership

  • Is this a paid role?

    No.  However, expenses will be covered.

  • Are meetings held online or in person?

    We anticipate that meetings will either be in person or online.  They will not be hybrid.  Once the committee is formed, it will confirm the ratio of in person or online meetings.

  • What day and time are meetings held?

    Once the committee is formed, it can confirm the most suitable day and time for members to meet.  Meetings will last around 2 to 2.5 hours and will be on weekdays.

     

     

  • Do I need any particular skills or experience? 

    No specific skills or experience are necessary.  Full training and support will be given; however, you will be asked to complete a skills form.  Please do not worry if you do not have any or limited experience.  We would still like to hear from you.

     

     

  • Who will form the committee?

    Four Board members form our main Board and three Brighter Places residents.  The meetings will be supported by the Customer Services Director.

  • When can I apply?

    We are welcoming applications from Monday 23 October 2023 until Sunday 26 November 2023.

     

     

     

  • Who can apply?

    Any resident of Brighter Places (listed on the tenancy agreement) can apply.  However, only one person, per household can apply.

  • How can I apply for membership?

    If you are interested in applying for membership you can apply online or by scanning the QR code below with your smartphone.

  • Are there any restrictions to applying for membership?

     Yes, our rules do have some restrictions on who can become a committee member.  This is not limited to but does include:

    • If you are in serious breach of your tenancy agreement or lease, which may include:

    Possession order or in breach of suspended possession order.

    Anti-social behaviour court order or injunction.

    • Court or tribunal against you to recover rent arrears (if you have a payment order in place this is ok unless you do not meet the terms.)
    • If you have been disqualified from being a director of a company, charity or trust.
    • If you have an indictable offence which is not or cannot be spent (serious crimes.) 
  • When will interviews take place?

    We will be shortlisting candidates week commencing 27 November.  Interviews will take place week commencing 4 December 2023.

  • Who will carry out the interview?

    The interview panel will be made up of a Board member, a Brighter Places colleague and a resident Engagement Panel member.

  • When will I know if I've been successful?

    We will let you know as soon as possible after all interviews have taken place.

     

  • When does the committee start?

    The committee will start work in January 2024 and will meet four times a year.

  • Where can I find more information?

    Come and meet with us in November.  You’ll get the opportunity to meet our engaged residents, colleagues, and Board members who you could be working with;

    • Thursday 16 November 2023 6pm – 7.30pm –  online via Zoom.
    • Wednesday 22 November 2023 5pm – 6.30pm –  in person at our office at Eden House.

    To book a place, please contact Danielle Jones, Senior Customer Engagement Officer.  Email Danielle and please put Customer Experience Committee in the subject header, or call 0117 450 9429.

    You can also find out more information on our website about the role. (add link to news item here)

  • I need assistance to apply. Can you help?

    If you need any reasonable adjustments or have any specific needs, we can support you with your application.

    Please contact Danielle Jones, Senior Customer Engagement Officer by email and please put Customer Experience Committee in the subject header, or call 0117 450 9429.