Damp, condensation and mould
If you have any concerns about damp, condensation or mould in your home, we are here to help. Preventing and treating damp and mould is a priority for Brighter Places and we take resident concerns very seriously.
Please contact us so we can work together to find ways to resolve the problems you are experiencing. You can contact us by:
You can upload photos and videos of damp and mould on the report a repair form or email attachment to help us understand any issues you have.
The causes of damp and mould
Damp and mould can occur for many reasons.
Condensation is probably the biggest cause of mould growth, but it can also be caused by:
- Water rising from the ground, known as ‘rising damp’ this can only happen in ground floor rooms.
- Water coming in from the outside your home – known as ‘penetrating dampness.’
- Plumbing which needs repairing, such as broken seals around the bath, shower, or sinks.
It may or may not be clear why you have damp or mould in your home – in any case please tell us so we can fully investigate.
Our ambition is for our residents to never have cause to complain. However, when problems do occur we want our residents to let us know.
You can contact us to provide any feedback using the methods listed above.
Cost of living help and advice
Our cost of living web page is updated regularly with local and national advice and support.
If you’re finding it tough financially we can provide immediate assistance with our Tenant Support Fund that provides up to £350 shopping or energy vouchers.
Energy bills help and advice
If you’re struggling with the increasing cost of energy our keeping warm web page has some helpful advice and support.
Centre for Sustainable Energy advice
The Centre for Sustainable Energy (CSE), a national charity supporting people and organisations in the UK to end the suffering caused by cold homes, and to tackle the climate emergency, has some helpful advice leaflets.
You can access the CSE leaflets here.
- Condensation, damp and mould
- Cold homes and health
- How to stay warm for less
- Understanding your gas or electricity bill
Some of these leaflets are available in different languages, including Arabic and Polish on the CSE website.
If you would like to discuss any of the advice or energy efficiency measures outlined in the CSE advice leaflets above, please contact us.