Emergency repairs

These are repairs which could cause immediate hazard or danger to you or your home. An emergency repair includes no water, total power failure, burst internal pipes or securing the lock on a main door.

Can you smell gas?

  • If you can smell gas, immediately contact Transco, the National Gas Emergency Service, anytime on 0800 111 999

 No electricity

  • Check to see if your neighbours have lost their supply. If they have not, the problem could be with your own trip switches in your consumer unit (fuse box).
  • Check your trip switches are all in the ‘on’ position. If your trip switch has switched off, turn off all your appliances and try to reset the trip switch to the on position. The supply may then come back on. Connect or switch on the appliances one at a time – this may indicate which appliance is causing the problem.
  • If the trip switch has not switched off and you can find no other reason, call Western Power on 0800 365 900

Water leak

  • If you have a water leak, turn the water off using the stopcock. This is often located under the kitchen sink.
  • In an emergency call Wessex Water on 0800 214 651

Other emergency repairs

These are repairs which could cause immediate hazard or danger to you or your home.

Call us on 0117 942 4600 and we will come and make your home safe within 24 hours for:

  • 1. Loss of heating

    Loss of heating, immersion heater and/or hot water during cold weather (1st October-1st April)

  • 2. Electrical issues

    Unsafe electrical sockets or fittings

  • 3. Blocked drain

    Blocked drains with sewage overflowing

  • 4. Blocked toilet

    Blocked toilet, where this is the only toilet in the property

  • 5. Severe leak

    Water leak/ burst water pipe that cannot be contained and is likely to cause damage/ harm

  • 6. Severe roof leak

    Severe roof leak