Fire safety – important advice for the Christmas period, charging e-bikes and smoke detectors in your home.


We take fire safety very seriously. As the year comes to a close here’s a round of up important fire information and advice to keep you and your families safe.

 Festive season fire safety tips and advice

  • Check your Christmas tree lights carry the British Safety Standard sign.
  • Never place candles near your Christmas tree or materials that can catch light easily.
  • Never leave burning candles unattended.
  • Keep candles, lighters and matches out of children’s reach.
  • Most fires start in the kitchen so avoid leaving a cooker unattended.
  • Make sure your family and visitors know how to escape in an emergency.
  • Don’t overload electrical sockets.
  • Always switch Christmas lights off and unplug them before you go to bed.
  • Find more useful tips and fire safety advice for the festive season

Charging and storing e-bikes

E-bikes are becoming more popular as a convenient and low carbon means of transport. However they have been linked to a number of fires and must be charged and stored safely to avoid the risk of fire.  If you have an e-bike or are thinking about getting one please read this information carefully:

  • Residents cannot store or charge e-bikes in any communal area. Any e-bikes stored in communal areas will be removed as part of the communal hallways policy
  • Don’t leave e-bike batteries to charge while you are asleep or away from home.
  • Always follow manufacturer’s instructions when charging and storing e-bikes and use the approved charger.
  • Unplug the charger when it’s finished charging.
  • Buy e-bikes, chargers and batteries and e-bike conversion kits from reputable retailers
  • Find out more useful information about storing and charging e-bikes.

Smoke detectors in your home

We have a duty to install smoke detectors on each floor of your home and we’re rolling out a programme of smoke detector checks in all our properties.  If you don’t currently have a working smoke detector in your home please contact us on 0117 942 4600.

Remember, never try to tackle a fire yourself – if a fire starts in your home, call 999.

If you live in a property in a block follow any evacuation instructions posted in communal areas.

Find our more about fire safety in your home.