Keeping our local communities clean and safe is important – but not always easy. The app and website ‘Fix My Street’ is here to change this.

Sometimes, it is hard to know who street issues should be reported to, what to include in your report or whether it should be reported at all. The aim of Fix My Street is to make this process simple.

The system allows people to report, view, or discuss local problems with other members of the community. Reports are then sent directly to the council, providing the public with an easy way to reach those in charge.

How do I report a problem?

1. Enter the correct postcode, area or street name.
2. Locate the issue on a map.
3. Enter the problem details.
4. Send and wait for the council to respond.

Since its launch in 2007 by charity mySociety, many councils across the UK have worked with Fix My Street. Over 31,000 reported issues were resolved in the past month in the UK using Fix My Street, with over 800 of those in Bristol.

Fix My Street mainly covers things which are broken, dirty, damaged, dumped, need cleaning, fixing or clearing.

Some examples include:

• Graffiti
• Fly-tipping
• Overgrown hedges
• Trip hazards
• Potholes
• Broken streetlights

Don’t report:

• Anti-social behaviour
• Criminal activity
• Animal Cruelty
• Parking offences
• Urgent issues such as gas leaks or falling trees.
• Non-physical things such as noise pollution, missed bin collections or proposals for speed bumps or pedestrian crossings.

If you are experiencing Anti-social behaviour (ASB) we can support you.

For other issues that cannot be reported through Fix My Street, see the website FAQs for further guidance.

To report a problem on Fix My Street download the mobile app or visit the website.