Keeping your home warm

The cost of energy to heat your home is rising.

We understand it’s a worrying time, with the cost-of-living crisis you may feel you’re faced with a choice between heating your home this Winter or saving money for other essential costs.

We believe that everyone has the right to a warm and comfortable home. Here you’ll find information, advice and support to help you keep warm and manage your energy bill. 

Managing your energy bills

Here are some useful to help manage your energy bills:

  • Contact your energy provider to find out if they can refer you to schemes to help you manage your bills. 
  • Visit the Citizens’ Advice Bureau to check if you are eligible for financial help with your bills.
  • If you are struggling to heat your home or manage energy bills, get in touch with National Energy Action for friendly support and practical advice. 
  • If you have a prepaid meter you can get in touch with your energy provider to ask about the Fuel Bank Programme, this is a fund to help people with energy for heating and cooking. The centre for sustainable energy also offers useful advice about what you can do if you are finding it difficult to pay your bills. 

If you are struggling, get in touch with your Housing Officer, they may be able to help you find appropriate support or signpost you in the right direction. 

Understanding your energy usage and bill

It’s not always easy to know how you use energy, or how much you use in your home. And your energy bill may not be easy to read or understand.

  • Most energy providers will have information and guidance on their websites to help you with this.
  • Here are some examples of what you can expect to find on your own energy provider’s website, and some useful information about smart meters.

Reducing your usage - find a local 'Warm Space'

To save your heating bill why not try spending some time at your local ‘Warm Space? These have been set up to provide friendly, warm places for the community during the Winter. Many even provide hot drinks and internet access as well.

Warm welcome provides a national directory of warm welcoming spaces for anyone struggling to heat their home.

Find your nearest warm welcome space.

 Octopus Energy are offering rewards for using less electricity than usual. If you are already on a smart meter you can opt in for a saving session to earn Octopoints. 


Not sure who your provider is?

Email tenancysustainment@brighterplaces.co.uk or call 0117 942 4600 option 4 - we'll help you find out!

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Financial help, support and energy saving tips

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Finding local support and advice

If you need some help to find local support and advice on energy matters, email tenancyimpact@brighterplaces.co.uk or call 0117 942 4600 option 4