Keeping customers updated on our performance
We want to be honest about how we are improving and where we need to do better. So we provide updates on how we are performing against the Tenant Satisfaction Measures (TSMs) in our customer newsletter and annual report. You can read them here:
- ‘You said, We did’ – Brighter News Spring 2026. See page 3.
- ‘You said, We did’ – Brighter News Autumn 2025. See page 3.
- Our ‘Annual Report 2024-25’ – Brighter News Autumn 2025. See pages 4,6,8, 10 – 11.
- ‘You said, We did’ – Brighter News Summer 2025. See page 3, 5, 6-9.