MyPlace online service - your questions answered
Here are the answers to some common questions.
Get in touch with us if you have a different question.
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What do I do if my rent balance is wrong?
Please call us.
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I have a message but it won’t open. What do I do?
Please call us.
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I have sent a message. What happens now?
We will contact you within 3 working days.
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My personal details are wrong. How do I update my details?
You can update your details on the portal. Choose ‘My Details’ or ‘My Tenancy’.
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Somebody listed on my tenancy no longer lives here. Can I update this?
Go to ‘My Tenancy’ and request to remove this person.
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I would like to add somebody to my tenancy. How can I do this?
Go to ‘My Tenancy’ and request to add this person.
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I would like to provide feedback. How can I do this?
Please refer to our feedback policy.
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I would like to provide feedback on the portal. How can I do this?
We welcome feedback. Please use the survey or the feedback form in the portal.
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How do I get in touch if I have another question?
Please email us: engagement@brighterplaces.co.uk