How to register on MyPlace
MyPlace is our online resident portal that gives 24 hours access to Brighter Places services.
You can use MyPlace to:
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View recent transactions and pay your rent
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Check your rent balance
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Report anti-social behaviour
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Update your personal details
Read this page and watch our videos below to find out more about MyPlace. Scroll down to read answers to common questions.
It’s quick and easy to register for your MyPlace account. You’ll need to enter your details and six digit tenancy number so have those to hand. Register for MyPlace here.
Watch our videos to help you get started
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Video 1: How to register
This video explains the information you need to create your MyPlace account.
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Video 2: How to use MyPlace
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Video 3: How to check your balance and pay your rent
Frequently Asked Questions
Here are the answers to some common questions. Get in touch with us if you have a different question. myplace@brighterplaces.co.uk
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What do I do if my rent balance is wrong?
Please call us on 0117 942 4600.
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I have a message but it won’t open. What do I do?
Please call us on 0117 942 4600.
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I have sent a message. What happens now?
We will contact you within 3 working days.
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My personal details are wrong. How do I update my details?
You can update your details on the portal. Choose ‘My Details’ or ‘My Tenancy’.
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Somebody listed on my tenancy no longer lives here. Can I update this?
Go to ‘My Tenancy’ and request to remove this person.
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I would like to add somebody to my tenancy. How can I do this?
Go to ‘My Tenancy’ and request to add this person.
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I would like to provide feedback. How can I do this?
Please refer to our customer feedback policy.
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I would like to provide feedback on the portal. How can I do this?
We welcome feedback. Please use the survey or the feedback form in the portal.
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How do I get in touch if I have another question?
Please email us: myplace@brighterplaces.co.uk