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Report a repair – everything you need to know

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Brighter News

Announcement Blog Community Corporate Covid-19 Engagement Engagement Panel Events Housing New homes News Repairs Support

30/09/2026

Brighter Places regulatory judgement

The Regulator of Social Housing has published it’s Brighter Places Regulatory Inspection report today (30 September 2026) Following…

Announcement / Corporate / News

21/09/2026

Supporting Customers and Strengthening Engagement

The Engagement Panel met in November 2025 to discuss the support available for customers, improvements to repairs communication,…

Blog / Engagement Panel

21/09/2026

Investing in Homes and Planning for the Future

The Engagement Panel met in October 2025 to discuss how Brighter Places is investing in homes and planning…

Blog / Engagement Panel

21/09/2026

Bringing More Customer Voices to the Table

The Engagement Panel met in August 2025 to discuss ways to involve more customers in shaping services and…

Blog / Engagement Panel

21/09/2026

Listening, Learning and Improving Services Together

The Engagement Panel met in July 2025 to hear service updates, review key housing policies and continue planning…

Blog / Engagement Panel

21/09/2026

Investing in Homes and Listening to Customers

The Engagement Panel met in June 2025 to discuss investment in customers’ homes, review customer feedback and plan…

Blog / Engagement Panel

21/09/2026

Working Together to Improve Repairs and Communication

The Engagement Panel met in May 2025 with Brighter Places colleagues and contractor partners from Sureserve and Ian…

Blog / Engagement Panel

17/09/2026

Shaping the future of customer voice

The Engagement Panel met in April  2026 to continue shaping how customers influence services at Brighter Places. Building…

Blog / Engagement Panel

Flowers-Hill-illustration

07/08/2026

Brighter Places offers first social rented family homes at Flowers Hill Grange, Brislington

Brighter Places is delighted to be offering four new family homes at the Flowers Hills Grange development in Brislington.  Delivered in…

New homes / News

Great-people-at-work-3-840x840

29/07/2026

How we’re doing: Tenant Satisfaction Measures (TSMs) 2025/26

We’ve published our Tenant Satisfaction Measures (TSM) results for 2025/26, giving customers a clear picture of how we’re…

Housing / News

TIKI5359-840x840

29/07/2026

Customer notice: Office visits by appointment only

We would like to let our customers know that our office at Eden House is temporarily closed to…

Announcement / News

Notice Board

  • 30/09/2026

    Brighter Places regulatory judgement

    The Regulator of Social Housing has published it’s Brighter Places Regulatory Inspection report today (30 September 2026) Following…

  • 29/07/2026

    Customer notice: Office visits by appointment only

    We would like to let our customers know that our office at Eden House is temporarily closed to…

  • 24/06/2026

    Office closure extended from Thursday 25/6/26 to Friday 26/6/26

    Due to the exceptionally high temperatures and the Met Office red alert for extreme heat (today, Thursday 25/6)…

  • 04/05/2026

    Changes to the allpay website and app – what you need to do if you pay your rent by allpay

      As part of improving their service, allpay is upgrading to a new platform called allpayments.  The update…

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Contact us

By Phone

  • 0117 942 4600

By email

  • info@brighterplaces.co.uk

Phone line opening times

  • Monday 8.30am – 5.00pm
  • Tuesday 8.30am – 5.00pm
  • Wednesday 10.30am – 5.00pm
  • Thursday 8.30am – 5.00pm
  • Friday 8.30am – 4.30pm

By post

  • Eden House,
    10 Eastgate Office Park,
    Bristol
    ,
    BS5 6XX
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Legal

Brighter Places is an exempt charitable housing association.  We are a Registered Society under the Co-Operative and Community Benefit Societies Act 2014.  No. 25495R. We are registered with the Regulator of Social Housing No. L3758.  VAT Registration No. 682622132.

 

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