Update from the Engagement Panel meeting on 10 December 2024.
The next meeting is on 14 January 2025 (closed to observers) 

Service charges overview 

Andy Langdon, Head of Finance, started the meeting by providing information about what service charges cover; and when they are reviewed and communicated to residents. He then invited Panel members to ask any questions they may have. A couple of Panel members highlighted they are not using the shared services as their neighbours do, and it should be reflected in their charges. For any specifics, we advise any residents to reach out to the Housing team.  

Introduction to aAFD  

Simon Gray, Housing manager, and George Aswange, Operations Director at aAFD, joined the meeting to share more about the start of the partnership, and what they achieved so far and would like to improve. Panel members were curious about the background and the location of their employees; and how aAFD is aiming to add social value to our communities. The Panel is keen to hear more about their progress in six months. 

Customer engagement events  

Jen Griffiths, Customer Services Director, came to the Panel to explore options in terms of engagement in the new year, especially focus groups. She shared what the teams in the Customer Service Directorate would be interested in, such as resolution at the first point of contact, how safe residents feel in their neighbourhood or how would they like to be involved in learning what can be done from the complaints process. Panel members have clearly stated their desire to move towards resident-led agendas and meetings. They would also like the opportunity to meet officers, rather than managers. It will support them in sharing their personal experiences.   

If any Brighter Places resident is interested in the panel meetings and would like to attend a meeting as an observer, please contact the Engagement team by emailing engagement@brighterplaces.co.uk

All residents are welcome.

Engagement team on behalf of Panel members