Customer services

Pay your rent

You can pay on MyPlace or several other ways - just pick the one that suits you.

Worried about how to pay?

Get in touch with us. We have specialist advisers who will offer support.

Find out more

How to pay your rent

There are a number of ways to pay to suit you.

  • MyPlace

    You can pay you rent quickly and easily on your MyPlace account.

    You can also find your payment history, report ASB and update your details on MyPlace.

    Login to your MyPlace account

     Don’t have a MyPlace account? You can register here 

     

  • Direct Debit

    Direct Debit is safe and simple with payments coming straight from your bank account.

    To set up your direct debit just call us on 0117 942 4600 or complete this form.

    Direct debits are updated automatically when there is change to your rent – you do not have to anything.

     

  • Standing order

    These are automatic payments from your bank to Brighter Places.  They are different to direct debits because you need to manage standing orders.

    To set up a standing order you will need these details, and you will need to use your tenancy number as your payment reference:

    Bank: NatWest
    Sort code: 56-00-05
    Account number: 97808466

    Remember – if you have a standing order you will have to update it when there is a change to your rent.

     

  • allpay

    allpay is a flexible way to pay rent used by many customers.

    It means you can your rent at any time using the allpayments app.

    You can also get up to date information on your rent balance, see you payment history and update your details on the app.

    You can download the allpayments app:

    On the Apple store

    On Google Play

    Why use allpay?

    • flexible – pay any time on the allpayments app, by phone 0330 041 6497​, at the Post Office or anywhere with the PayPoint sign
    • easy – pay using a credit or debit card online or by phone
    • convenient – you can keep track of payments and update your personal details
    • secure – allpay is certified by Mastercard and Visa

    Have your payment reference number on your rent card and a debit or credit card.

  • PayPoint

    With a PayPoint card you can pay your rent by cash, debit card or cheque at a place convenient to you.

    Find your nearest PayPoint

  • By phone

    You can allpay 24 hours a day, 7 days a week on 0330 041 6497​

    Have your payment reference number on your rent card and a debit or credit card ready.​

    You can also call our customer services team during office hours on 0117 942 4600

  • In person at our office

    You can come into our office to pay your rent by debit card or cheque. We cannot take cash payments.

    Monday 8.30am – 5pm
    Tuesday 8.30am – 5pm
    Wednesday 10.30am – 5pm
    Thursday 8.30am – 5pm
    Friday 8.30am – 4.30pm

    Eden House, 10 Eastgate Office Park, Bristol BS5 6XX

    Google map directions

    What3words:  ///rent.ideal.stick