Customer services

Worried about how to pay?

Get in touch with us. We have specialist advisers who will offer support.

Find out more

Pay your rent

There are many ways you can pay your rent. Choose your option here.

  • Direct debit

    Direct debit is a simple direct way to make and amend payments straight from your account.

    Why use direct debit?

    • Quick and easy

    • Payments go from your bank with a payment guarantee

    • You choose when and how often payments are made

    • We can change your direct debit at your request

    Apply, update your direct debit or find out more via our form.

    Direct debit form


  • Allpay

    Allpay is a flexible way to pay rent used by many residents. You use the payment reference number on your rent card.

    Go to the allpay website

    Why use allpay?

    • Flexible – pay any time online, by phone, by app, at the Post Office or anywhere with the PayPoint sign
    • Easy – pay using a credit or debit card online or by phone
    • Convenient – you can keep track of payments and update your personal details
    • Secure – allpay is certified by Mastercard and Visa

    You can also pay via mobile with a smartphone app – download here



    You can also pay by phone 24 hours, 7 days a week

    0330 041 6497​

    Have your payment reference number on your rent card and a debit or credit card

  • Go to a PayPoint

    With a PayPoint card you can pay your rent by cash, debit card or cheque at a place convenient to you.

    Find your nearest PayPoint

  • Pay your rent by phone

    allpay 24-hour payment service

    0330 041 6497​

    You can call allpay 24 hours a day, 7 days a week. Have your payment reference number on your rent card and a debit or credit card ready.​

    You can also call our customer services team during office hours on 0117 942 4600

  • Pay your rent in person

    You can come into our office to pay your rent by debit card or cheque. We cannot take cash payments.

    Monday 8.30am – 5pm
    Tuesday 8.30am – 5pm
    Wednesday 10.30am – 5pm
    Thursday 8.30am – 5pm
    Friday 8.30am – 4.30pm

    Eden House, 10 Eastgate Office Park, Bristol BS5 6XX

    Google map directions