Our publications
We share with customers and stakeholders how we are performing as an organisation. You can find our annual reports and financial statements here. You can also read our current 5 year plan, magazines for residents and policies.
Our 5 year plan
Annual reports and financial statements
As a landlord, we want to make sure that we are accountable to residents for how we spend their rent money and how well we perform.
*Bristol Living is a subsidiary company of Brighter Places and installs solar panels on our properties.
- Financial statements United Communities 2021
- Financial statements United Communities 2020
- Annual report United Communities 2019-2020
- Annual report United Communities 2018-2019
- Financial statements Solon 2021
- Annual report Solon 2019-2020
- Annual report Solon 2018-2019
- Financial statements Bristol Living* 2021
- Financial statements Bristol Living* 2020
Our policies
Our policies set out the work we do, the processes we follow and the way we deliver our services.
We are in the process of reviewing our policies during our first year as Brighter Places so please be aware that some policies may still refer to United Communities. You may also be taken to another page on this website for information.
If you would like more information or a copy of any other policy, please email info@brighterplaces.co.uk or call the Customer Service Centre on 0117 942 4600.
- Anti-social behaviour policy
- Resident engagement policy
- Feedback policy
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Repairs policy
Your responsibilities
As part of our tenancy agreement with you, we will maintain the structure of your home and carry out repairs that are caused by fair wear and tear.
You will be responsible for some repairs and maintenance. Learn more about your responsibilities here.
