Who to call in an emergency

During office hours

During office hours (Mon-Thurs, 8.30am – 5.00pm, Fri 8.30am – 4.30pm), please call our customer service team on 0117 916 4071.

Out of hours

To report an emergency building repair - out of office hours - please call MD Group on 0330 726 0193
To report an urgent gas repair - out of office hours - please call Gregor Heating on 0117 947 9034.
If you can smell gas, immediately contact Transco, the National Gas Emergency Service anytime on 0800 111 999
To report a faulty fire alarm – out of office hours – please call Ashton Electrical 07831 281037