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  • Who to call in an emergency

    During office hours

    During office hours (Mon-Thurs, 8.30am – 5.00pm, Fri 8.30am – 4.30pm), please call our customer service team on 0117 916 4071.

    Out of hours

    To report an emergency building repair - out of office hours - please call MD Group on 0330 726 0193
    To report an urgent gas repair - out of office hours - please call Gregor Heating on 0117 947 9034.
    If you can smell gas, immediately contact Transco, the National Gas Emergency Service anytime on 0800 111 999
    To report a faulty fire alarm – out of office hours – please call Ashton Electrical 07831 281037