Residents can help us design our new repairs service

News / Repairs

As part of our commitment to improve services to residents, we are moving our repairs service, plus annual gas and electricity servicing, to new contractors in 2025.  We know how important repairs are to our residents so it is important residents can help us build the new repairs service.

As a first step we contacted 300 households in March 2024 about how we can make improvements to our repairs service.  This has helped us decide what type of repairs service we want in future.

Now we are looking for several residents to help us design the new repairs service and take part in choosing the new contractors. This is an opportunity to get involved at the start and help to shape the new services. We’ll provide training and support for you along the way and reimburse any out-of-pocket expenses.

How you can shape our new repairs service

There are different steps to choosing the new contractors. Ideally, you will be involved with every step:

  • Step 1:  Say what we want and test potential contractors against this. Write some questions to find out what potential contractors say about things that are important to you. Score the contractor answers to your questions.
  • Step 2:  Meet potential contractors and find out more about the services they can provide. Take part so the resident voice is heard and ask potential repairs contractors the questions you want answers to. Share your thoughts on each contractor to help decide who is best to provide the new services.
  • Step 3:  Monitor and review the service once it is live.  We want to include residents in the regular monitoring of the contracts. We’ll agree how this will work before the new service goes live.

You will need to be able to commit some time between June and September 2024 to help us. We will provide training or support, and everything can be done either in person or online.

There is more information in the flyer sent out with the spring/summer resident newsletter in May.

If you would like to help, please contact engagement@brighterplaces.co.uk by Friday 31 May 2024.

Or get in touch if you would like more information before applying.