Residents help shape communal area improvements

Engagement / News


Thanks to residents from Fedden Buildings, Lockleaze and The Quarrys, Lawrence Weston, we’ve had some great feedback to help us improve communal areas in our blocks of flats.

Customer promise

Colleagues from across the business met with residents to get their feedback as part of a pilot scheme. The pilot is part of a long-term plan to assess and improve communal areas in all of our blocks of flats – one of our customer promises to you!

Resident feedback

In January, we visited Fedden Buildings, Bristol and knocked on doors to talk with residents, and held a drop-in session in the community hub. Residents fed back on how we can improve the internal storage rooms, the bin store, decoration, and security.

Hands-on help

We also talked to residents at The Quarrys in Bristol to get their views and ideas. The Quarrys has a communal garden, so we spoke to residents about the garden area to understand how we could improve it.

During the drop-in session, we arranged for our repair’s contractor, MD Group, to carry out minor repairs in residents’ homes. Our surveys were also on hand to visit each property to talk to residents about any other issues they had. And our contractor, Ashton Electrical, came along and fixed some external lighting and the CCTV system.

Commenting, Scott Jacobs-Lange, community and resident engagement manager, said: “We had a really productive few days with residents at both blocks of flats. It was a great team effort by everyone involved. We came away with a real understanding of how we can make improvements. And, while we were there, we worked with residents to clear the communal garden and tidy up the bin store area where there had been some fly-tipping.”

Next steps

We’re now working up plans based on residents’ valuable feedback to prioritise what’s most important, and to ensure the buildings’ long-term health. We’ll present those plans back to residents for further input, enabling work to begin before the end of March.

And, following this pilot, we’ll be developing further opportunities for communal area improvement works in other properties. So, watch this space for future updates!