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- Brighter Places regulatory judgement
- Supporting Customers and Strengthening Engagement
- Investing in Homes and Planning for the Future
- Bringing More Customer Voices to the Table
- Listening, Learning and Improving Services Together
- Investing in Homes and Listening to Customers
- Working Together to Improve Repairs and Communication
- Shaping the future of customer voice
- Brighter Places offers first social rented family homes at Flowers Hill Grange, Brislington
- How we’re doing: Tenant Satisfaction Measures (TSMs) 2025/26
- Customer notice: Office visits by appointment only
- Affordable days out and activities for families this summer
- Anti-social behaviour – how we can help
- Office closure extended from Thursday 25/6/26 to Friday 26/6/26
- Changes to the allpay website and app – what you need to do if you pay your rent by allpay
- Wheatfield Barns scoops top industry award
- You’re invited! Join us at our summer customer community events
- Paying your rent from April 2026 – steps you need to take if your benefits go towards your rent
- Rent and services charges from April 2026
- New Marshfield affordable development gives local people a place to call home
- New energy efficient, social rent homes a step closer as works restart at the Old Brickworks
- 16 days of activism against gender-based violence
- Ian Williams apprenticeships offer young people the chance to learn and earn
- Awaab’s Law – new rules protect you and your home
- Customers lead kitchen table event discussions
- New social rent homes at Delabere Avenue will be properly affordable
- Markeys announced as contractor to complete Luckwell Road social rent homes
- Brighter Places tenants – share your voice at our virtual ‘kitchen table chat’ 17 September
- Update from Sureserve, our head of housing and our first ‘kitchen table’ virtual event for tenants
- Brighter Places 2030 – our plan to improve services for customers
- Low-cost summer fun for families
- Summer BBQs – keeping you, your family and home safe
- Brighter Places backs national effort to address anti-social behaviour
- The first 60 days of our new repairs service
- Oldbury Court development will create affordable homes for local community
- Make way for nesting birds – why your hedges might not be trimmed
- Spring Bank Holiday – office closure
- Complete our customer communications survey and WIN a £50 shopping voucher
- Make the most of May half term – free or cheap days out & free meals for kids
- Early May Bank Holiday – office closure
- Update on the customer service training and Town Hall event
- Give us your views on our cleaning and grounds maintenance in your block
- Supporting you with your housing costs
- Easter bank holiday weekend closing and opening dates, plus support during this time
- The role of housing officers, NHF conference and Town hall event
- New Brighter Places repairs service launches on 24 March 2025
- Update on customer services training and resident-led agendas
- Clearing your rent arrears and building credit – we’re here to help
- LaToyah McAllister Jones steps down to join Bristol Old Vic
- Engagement with Ian Williams and resident-led agendas
- Brighter Places underpins commitment to customers with new repairs and gas servicing partners
- Our festive closing and opening dates
- Service charges, aAFD and customer engagement events
- Update on Repairs procurement, Annual Rent review, Communal cleaning and grounds maintenance
- ASB Awareness Week 18-24 November
- Repairs procurement, Tenant Handbook and Service Charges
- Budgeting for the festive season
- Internal Transfer List review and Panel member focus time
- Help and support to pay your rent
- Residents’ photos brighten up summer
- Update on Repairs Procurement and New Income Strategy
- Demonstrations in Bristol and other areas – information and advice for residents.
- Elderberry Walk wins Bristol Civic Society Award for it’s high standards in housing innovation and design
- Repairs Procurement and Resident Engagement Activities
- Rent payments: paying in advance, not in arrears
- Tenant Satisfaction Measures, Income Strategy, and Cleaning and Grounds Maintenance
- Brighter Places provide more affordable homes at Jessop Park in Bristol
- No blame, no shame – your lender is wrong, not you
- Join our engagement panel and be a voice for residents!
- Tenancy fraud – talk to us confidentially
- Residents can help us design our new repairs service
- Landmark moment for Marshfield community-led housing development as work starts on site
- Send us your summer snaps!
- Update on Panel recruitment, Board and CEC meetings, and Complaints training
- Groundbreaking Elderberry Walk development creates much-needed homes in the heart of Southmead
- Update on the customer experience committee, the year ahead and repairs
- New Marshfield community-led development will create affordable homes for local residents.
- Join our Engagement Panel
- Planned projects and engagement panel input to the annual rent review
- Updates on changes to housing law, tackling repairs and performance
- BDP wins design competition to create 100% affordable climate smart homes in Bristol city centre
- Universal credit: the final switch
- Dealing with bedbugs in your home
- Would you like to own your own property?
- Now you can work directly with our board
- Do we have your current details?
- Tips to help you take control of your money before Christmas
- Internal transfer list, Property compliance and Consumer Standards regulation
- Data & Performance, Customer First action group and Summer Photo competition
- Five architects shortlisted to create 100% affordable housing scheme in Bristol city centre.
- Summer photo competition winners!
- Standards for social housing tenants – your views invited
- Repairs, Anti-Social Behaviour and Customer Experience Committee
- Opening hours over the Bank holiday weekend
- Fix My Street: The smart way to help keep your community clean
- Bristol’s Council Tax Reduction scheme is changing – have your say!
- Organisation overview and Committee Panel members
- Brighter Places launch design competition for 100% affordable housing scheme in Bristol city centre.
- Important fire safety information for residents living in flats
- Share your summer snaps – enter our photo competition and win a shopping voucher!
- Brighter Places awarded ‘Very Good to Work for 2023’ status by Best Companies
- Updates on our EDI strategy and Customer Experience Committee
- Windrush 75th anniversary – celebrating and commemorating the Windrush generation
- Enjoy your outdoor space this summer but consider your neighbours
- Customer Committee proposal, Damp and mould update and Q4 performance
- Brighter Place new shared ownership website goes live!
- Opening hours over the Bank Holiday in honour of the coronation of His Majesty King Charles III.
- Opening hours over the Bank Holiday weekend
- Guy Bailey OBE, one of our founders, receives national award
- Complete our resident communications survey and WIN a £50 shopping voucher!
- Update on Bridge meeting, Repairs service and Tenant Support Fund
- A warm welcome to our new Engagement Panel members
- Funding secured to improve energy efficiency in resident homes
- Debt Awareness Week 2023 – support to help you manage your money and bills.
- Resident democracy, Q3 performance and rent review
- Damp and mould strategy, feedback forms and TSMs
- Updates on our new Chair of the Board, bridge meeting, annual rent review 2023, internal transfer list
- Fire safety – important advice for the Christmas period, charging e-bikes and smoke detectors in your home.
- We want you! Join our engagement panel and help influence decisions at Brighter Places
- Update on engagement strategy, customer feedback, asset management projects, expanding the engagement panel
- Brighter Places, Upfest and Hazard0ne join forces to bring new street art to St Pauls
- Updates on the repairs service and progress against the Brighter Places customer promises
- Summer of Listening Grand Finale event – what a day!
- Updates on the Board, tenancy support fund, summer of listening, customer promises and performance
- Summer of Listening – the Grand Finale
- Brighter Places retains highest governance and viability standard regulator rating
- Updates on repairs, bridge meetings, Planned Works team and Summer of Listening
- Update on our Customer Promises and introducing ‘Bridge Meetings’
- Brighter Places offers support to residents during ASB Awareness Week 2022
- Summer Of Listening Big Door Knock – dates we’ll be in your area
- St Pauls Carnival – Saturday 2 July 2022
- Brighter Places’ Merry Hill affordable housing scheme wins Social Housing Award
- Summer of Listening – coming to a street near you soon!
- We’re recruiting for a new Chair of our Board
- We want your ideas for a special mural in St Pauls and St Agnes
- Making your home more energy efficient
- Communal areas project, equity, diversity and inclusion, monitoring how Brighter Places is performing…
- Free Bank Holiday activity – children’s natural mural project
- Safety in your communal areas – our Clear Communal Spaces policy
- Support for residents celebrating the Platinum Jubilee weekend
- Brighter Places ambitious five-year social housing plan boosted by £40m funding deal
- Residents share your views directly with Government
- £40 million for homes and services plus 1,000 new homes
- Corporate strategy, customer service, jubilee weekend funds available…
- Help to get the June party started
- Could you be one of our new engagement panel members?
- Rent reviews and repairs
- Corporate strategy, rents, customer promises…
- Residents help shape communal area improvements
- We’re a finalist in the Climate Smart Cities Challenge!
- One click for energy information and advice
- Housing regulator awards Brighter Places highest rating
- Inspiring the next generation of building professionals
- Could you be our HR apprentice?
- COVID-19 service update – visiting our office
- New survey set to improve communication for residents
- Energy price rises – supporting residents
- Repairs – our future service
- Green Close litter-pick – a roaring success
- Safeguarding – it’s everyone’s responsibility
- Stop the £20-a-week cut to Universal Credit
- COVID-19 service update – repairs
- How to spot a loan shark
- Engagement panel – residents and colleagues team up
- Brighter Places enters into pioneering pilot community contract with St Werburghs Community Centre
- Bristol Noise get pruning to help a resident in need
- Get creative to improve your estate!
- Marshfield community-led housing scheme gets green light to build
- COVID-19 service update – repairs from 19 April 2021
- Brighter Places to light up lives for residents