Support for your tenancy
Our tenancy sustainment team offers support to residents who are most in need. This might be help to manage money or support to give you the confidence to manage independently and take control of decisions that affect you. We work with local partners to deliver this support and can point you in the direction of services in your area.
Find out more about the support available to you below. You may also want to check out our cost-of-living page for more support and advice including:
- help with household bills
- local community food schemes and food banks
- heating your home
- warm welcoming spaces
- managing your finances
Contact your housing officer first
See all our support options below. Call 0117 942 4600 and and ask to speak to your housing officer if you feel you would like some support.
What support can we provide?
- Tenant Support Fund
Our Tenant Support Fund provides financial support to customers experiencing sudden, unexpected financial hardship. For more information and to find out if you are eligible call us on 0117 942 4600.
- Money matters
- income maximisation
- funding towards white goods and furniture (depending on criteria)
- resettlement support
- signposting to local specialists and advice centres for energy and debt advice
- Keeping warm and paying your energy bills
If you are worried about keeping warm and paying your fuel bills, have a look at our Keeping warm page. It offers useful advice and organisations that can help.
- Welfare benefits
- help with applications
- help with Universal Credit applications
- help to apply for Discretionary Housing Payment
- guidance and support: Non-Dependency Charges
- signposting to local welfare specialists and benefit advice centres in the community
- Physical, emotional and mental wellbeing
Contact us on 0117 942 4600 and we will signpost you to the relevant agencies who can support you.
- Employment and training
Contact us on 0117 942 4600 and we will signpost you to the relevant agencies who can support you.
If you need support... we are here.
Contact your housing officer on 0117 942 4600