Support for your tenancy

Our tenancy sustainment team offers support to residents who are most in need. This might be help to manage money or support to give you the confidence to manage independently and take control of decisions that affect you. We work with local partners to deliver this support and can point you in the direction of services in your area.

Our Tenant Support Fund is available to anyone with a Brighter Places tenancy who may be experiencing financial hardship because of the cost-of-living crisis.  Find out more and whether you are eligible for funding below.

Contact your housing officer first

See all our support options below. Call 0117 942 4600 and and ask to speak to your housing officer if you feel you would like some support.

What support can we provide?

  • Tenant Support Fund

    Our Tenant Support Fund is available to anyone with a Brighter Places tenancy who may be experiencing financial hardship because of the cost-of-living crisis.  It is designed to provide temporary relief from genuine hardship.

    We can provide a one-off payment in the form of a supermarket voucher or energy voucher for up to £350.00 for a family of five or more, or up to £250.00 per individual for eligible residents.

    Who is eligible?

    The applicant household must:

    • Hold a Brighter Places tenancy (either as a tenant or a joint tenant).
    • Have no more than £50 per month left after essential household expenditure is deducted.
    • Be facing immediate financial difficulties.
    • Have short term difficulty paying for essential household bills.
    • Be willing to fully engage with an income and expenditure assessment.

    All applicants will be asked to complete an income and expenditure assessment with support from a Brighter Places colleague from our housing or tenancy sustainment team.

    How to apply

    If you feel you are eligible, please follow the application process below:

    • Contact your housing officer or income officer on 0117 942 4600.  They will discuss your situation with you.
    • If you meet the eligibility criteria, we will help you to complete an income and expenditure assessment which once completed, will be assessed within seven working days.
    • If you are successful, you will receive a one-off payment in the form of a supermarket or energy voucher for:

    Up to £250.00 for an individual

    Up to £300 for a family of two

    Up to £325 for a family of three to four people

    Up to £350 for a family of five or more people

    • We will also ask for your feedback on the Tenancy Support Fund and will contact you within a month of you receiving your voucher to ask for your comments.

    Please note:Applications are assessed on a weekly basis. 

  • Money matters
    • Financial health checks and income maximisation
    • Funding towards white goods and furniture (depending on criteria)
    • Resettlement support
    • Energy advice
    • Contents insurance advice
    • Help to set up a basic bank account
    • Signposting to local specialists and advice centres

  • Keeping warm and paying your energy bills

    If you are worried about keeping warm and paying your fuel bills, have a look at our Keeping warm page. It offers useful advice and organisations that can help.

    If you do not know your energy provider, we can help you. find out.

    Email tenancysustainment@brighterplaces.co.uk

    or call 0117 942 4600 (Ask for option 4)

  • Welfare benefits
  • Physical, emotional and mental wellbeing
    • Help to register with a GP or dentist
    • Access to mental health or wellbeing support
    • Access to support for drug/alcohol/substance misuse
    • Adapt your home for your physical health needs
    • Support you around healthy eating
    • Support you to quit smoking
  • Employment and training
    • Support relating to CVs, job applications and interviews
    • Volunteering opportunities in the local community
    • Access to education and training courses
    • IT facilities and training
  • Community and resident involvement
    • Preventing isolation in the home
    • Access to social groups, classes and community events
    • Access to social media communities
  • Local environment
    • Support for victims of domestic abuse, hate crime or anti-social behaviour
    • Access to a Neighbourhood Watch scheme
    • Access to a Children’s Centre
    • Signposting to community organisations

  • Property and maintenance
    • Support to empowering you to maintain your property and report repairs

If you need support... we are here.

 Contact your housing officer on 0117 942 4600