No matter who you are, where you’re from, or the journey you’ve been on, we’ll provide you with a home and help you keep it – somewhere safe where you belong. Everyone is welcome, everyone is valued and everyone has a place in our communities.
Our guiding principles
Customer and community focused
Embracing equality, diversity and inclusion
Providing homes for those who need them
Focusing our operations on Bristol and surrounding areas
We are human.
We listen to people’s stories so they never feel like a cog in the machine. We keep our minds open and always take time to empathise and understand the needs of our communities, anyone who works with us and anyone who asks us for help. We treat people with respect and honesty. We collaborate with other organisations to achieve our goals and we trust each other.
We speak truth.
We trust each other and we’re honest. Our working community is blame-free and supportive. This means we can make mistakes, own them, and learn from them without fear. We are open with the people we serve and we keep the conversation going.
We bring it.
We think big. We work hard to achieve our goals and we’re always ready for the next challenge. We bring everything we’ve got to everything we do – so we can build the best communities possible.
We believe in diversity, equality, dignity and the freedom to be. Whoever you are, wherever you’re from and whatever your life story, you have a place in our communities. You are valued and you belong.
Great customer experience
Our service reflects resident expectations through engagement, support and investment
Great place to work
Our commitment is to diversity, skills development and job satisfaction
Great homes and partnerships
Our strategy recognises that one of the foundations of wellbeing is a warm safe home