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At Brighter Places, we continue to thrive and grow. We understand that every role plays a key part in delivering our short- and long-term goals and we focus on recruiting and retaining talent. We believe in our values and are committed to continuously improving for the people and communities we serve.

In support of our continued growth we are pleased to announce that a vacancy has become available for a full time permanent Damp and Mould Surveyor to join our team and our team and play a key role in ensuring that our homes meet and exceed all property health, safety and compliance standards, protecting our customers and our reputation as a landlord.

What you will receive

• A starting salary of £39,459 with the opportunity to obtain additional performance related pay increments
• 37 hours per week in a hybrid / agile working environment
• 30 days annual leave + Bank holidays + 1 day volunteering leave + ability to buy up to 5 days additional annual leave
• £700 flexi-benefit per year that can be used towards breaks away, treatments, counselling, fitness activities insurances, family activities and many more options
• 6.16% pension contribution + life assurance
• Company sick pay of up to 14 weeks full pay + 14 weeks half pay
• Access to an interest free loan of up to £1000
• Access to development opportunities to enhance your career through Brighter Places University
• Paid professional membership
• As well as a whole host of other benefits including; free immunisation, eye tests, discounted bus fares, independent financial advice, EAP, fresh fruit in the offices and more!

What will you be doing?

• Provide a high quality customer focused service to all residents, leaseholders, other stakeholders and colleagues.
• Support and monitor contractor’s delivery of D&M solutions. Liaise with contractors to agree works, raise orders, and carry out pre/post work inspections
• Work closely with the Coordinators to manage live jobs, arranging workflows with repair partners and keeping customers fully updated.
• Provide input into D&M cases and disrepair claims. Carry out disrepair surveys and produce professional analysis, cost, predictions and report to support work being done and the protection of Brighter Places from spurious or exaggerated claims
• Monitor progress of D&M and disrepair cases and ensure that appropriate remedial works are in place within an appropriate timescale to avoid dissatisfied customers and escalation of disrepair
• Supporting the responsive repairs team and major works  team whilst looking for positive solutions to reported D&M case.
• Accurately diagnose, specify, order, supervise and manage technical D&M solutions whilst considering all repairs needed.
• Produce reports outlining structural and/or repair based solutions to treat D&M.
• Provide accurate analysis and specification of works, raising orders for remedial works, preparing variations and ensuring completion to approved timescales within budget and ensure value for money.
• Supporting relevant teams with D&M inspections to ensure properties are safe and warm before being let to customers.
• Requesting customer decants when required due to the Health and Safety risks ensuring all necessary paperwork is completed.
• Support our Data & Performance team that carry out stock condition surveys and HHSRS assessments to ensure all D&M is recorded accurately ensure an agreed programme of properties & upload these into Asset Pro as and when required.
• Respond to queries from tenants, leaseholders, internal and external clients within prescribed time scales.
• Provide input into any required KPI’s, ensuring that all targets are met and performance is of a high standard
• Support the Customer Services and Housing teams in answering technical queries and inspections regarding the construction, handover and defects management of properties.
• Effectively use Microsoft packages, IT systems and databases as necessary to deliver work.
• Ensure relevant legislation and guidance is followed in the delivery of building work including CDM, Health & Safety at Work Act, Building and Planning Regulations.
• Support the organization to comply with the Homes England service standards, following and comply with all relevant policies, procedures and standing orders.
• Provide excellent customer services always and learn and improve services from any customer feedback, satisfaction and complaints through a continuous improvement mindset and approach

Who are we looking for?

At Brighter Places attitude is key! We are looking for candidates to really drive forward and challenge us with new ways of thinking. Values driven with a passion for delivering exceptional service, you will be a real champion of ensuring development specifications, compliance and contract requirements.

You will have a proven track record with experience in a similar role, be customer conscious when making decisions and you will take a collaborative approach with the ability to develop and sustain partnerships with a range of external and internal stakeholders.

How to Apply

To apply for this role, please complete our application form below or send us your CV to hr@brighterplaces.co.uk. If you need any reasonable adjustments or have any specific needs to apply, please let us know and we would be happy to help.

The closing date for this vacancy is 21/09/2023.

Should you require further information about this position, please contact us on hr@brighterplaces.co.uk.

Application form

Equal opportunities monitoring form

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Role Profile

At Brighter Places, we know diversity within the work place fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in Brighter Places workforce. These include people from Black, Asian and minority ethnic backgrounds, LGBTQI+ candidates and applicants with disabilities.

If you need any reasonable adjustments or have any specific needs we can support with in relation to your application please do let us know, we will be happy to help.