There are some repairs to your home and outdoor space that you must do or arrange yourself, see the examples below.

NB They are separate to repairs to any communal areas and shared outside space.

• sheds and greenhouses
• maintaining your own garden and outside space
• washing lines
• outside taps
• satellite dishes and TV aerials
• cat flaps
• doorbells
• white goods and appliances, such as cookers, washing machines, tumble dryers etc.
• mirrors and towel rails
• interior decoration
• soft furnishings, such as cushions, curtains, sofas etc.
• gas and electric meters – contact your energy supplier if you have issues.
• repairing or renewing floor coverings, such as carpets, strips, floor tiles etc.*

*Laminate flooring – this type of covering isn’t usually covered by home contents insurance policies. Brighter Places does not recommend laying laminate flooring and will not be responsible for repairing or replacing it if we have to disturb it to carry out a repair

You can arrange and pay for some repairs that you are responsible for yourself.  Or you can book an appointment with Brighter Places to do them.

You must pay for these repairs before they are done.

Different types of repairs are grouped by cost (see examples in the list below)  If the final costs exceed the minimum charge by £50 or more you will be invoiced for this additional cost after the repair is done.

**All prices are for 2025/26 and include VAT

Lower banding chargeable repairs:  minimum cost £150**  

• lost keys
• blocked sinks, where no other components (e.g. bath, toilet) are affected
• applying sealant around sinks and toilets
• replacing toilet seats
• filling holes or gaps smaller than 0.5 square metres (the size of a typical picture or mirror)
• adjusting internal doors when a new carpet has been fitted or where the resident has removed this themselves (the cost is to adjust one door)
• light bulbs and fluorescent tubes
• resetting electric trip switches
• changing programming on a thermostat or boiler
• turning off a stop tap

Middle banding chargeable repairs: minimum cost is £270**  

• boarding up and reglazing of windows (cost per window, 500mm x 500mm size) *if you have a crime reference number for the damage we will not charge you for the repair.
• replace internal doors (cost per door)
• worktops (the cost is for one length of 2 metre long worktop)
• pest control

Upper banding chargeable repairs:  these repairs are individually assessed by a contractor or survey who will provide an accurate price for the work.

• replacing external doors
• removing decking for health and safety reasons and replacing it with a concrete slab
• general damage that you, your family, visitors or pets have caused to your home
• any safety checks and remedial works we need to do due to:
• work you have done (e.g. structural damage, DIY that has disturbed asbestos), whether agreed in writing by us or not
• works you are responsible for but have not done (e.g. garden maintenance)
• fly-tipping and clearing communal areas
• any legal costs if we need to get into your home

Brighter Places will maintain a boundary for basic security and safety reasons.

Our standard fencing is a basic chain link fence (like the one in the photo above) or posts joined with wiring. It lasts longer than wooden fencing and is more cost-effective.

Some tenants have taller, wooden fence panels for extra privacy or for decorative reasons. When repairing or replacing small sections (e.g. one or two panels) we will try, where it is cost effective, to match it with similar fencing.

However, where we need to replace a significant length of fencing we will likely use a chain link fence, not wooden panels. Tenants can choose to arrange their own fencing repairs if they would prefer other types of fencing, such as wooden fence panels.