This summer we’d love you to join us at our free, family-friendly customer community events across our neighbourhoods.

There will be refreshments, children’s games, and activities, along with plenty of opportunities to chat with us, ask questions and share your feedback.  You’ll receive more information about the event in your area through your letterbox near the time.  In the meantime, here’s what you can expect on the day.

So, save the date!

We’re coming to see you at various locations throughout the summer.  We’ve already been to Lawrence Weston and St Werburghs and will out and about throughout the summer at:

• Thursday 23 July – Manor Court, Eastville
• Friday 31 July  – Happy Landings, Hengrove
• Wednesday 12 August – Junction Way, Arnold Way Stanier Road, Mangotsfield – cancelled due to unforeseen circumstances
• Wednesday 2 September – Merryhill, Lockleaze

These are relaxed, drop-in sessions, so there’s no need to book! You can pop along at any time that suits you.  We’ll send you a reminder for the event in your area a few weeks before.

Why come along?

We really want to see you, listen to what you have to say, and hear about what’s working well and no so well in your neighbourhood.  Here are some examples of how we’ve listened to what you have told us, consulted with you and taken action.

Put more focus on community

You said... It’s important to support new customers to feel part of the community and tackle issues together. For safer neighbourhoods, involve agencies, council and police better and check in more to make sure we are OK.

We did... We visited all communities impacted by demonstrations and now check in more to make sure new customers are OK.  We also now attend a weekly multi-agency meeting to tackle safety issues and we arrange other support.

Explain the service charge better

You said… Customers told us that they would like better information about their annual service charge, to explain why there are changes and what the reasons are for any increase in costs.

We did… We listened and made changes to how we present the information.  Costs are reviewed each year, so our new process was in place for the service charge in April 2026.

Our summer events are a chance to:

• share your views and experiences
• ask questions and get advice
• find out more about Brighter Places and the services and support available to you

Meet colleagues from across Brighter Places including:

• customer services
• housing officers
• income team
• anti-social behaviour (ASB) team
• tenancy sustainment team

Chat with our contractors including:

• Ian Williams – repairs (where applicable, they fix small jobs on the day)
• aAFD – communal cleaning and grounds maintenance
• Mitie – internal and external decorators

Community partners:

We’ll also be inviting our community partners to each event. This may include, Avon & Somerset Police, Bristol Waste Company, SARI, and Resolve West. You’ll be able to chat with them about any issues you have, or you are experiencing in your neighbourhood. Community partners attending may vary at each event.

We’re excited to see you there!

Whether you want to ask a question, share your experience or pop in to see what it’s all about, we’d really love the opportunity to meet and chat with you.

Look out for more details through your letterbox soon.